Coronavirus update - May 2020

Whilst we continue to manufacture products and provide customer service and technical support, we are taking great care to operate within the UK Government’s guidelines and protect our staff.  As a result, we are seeing growing challenges around resourcing which are having a significant effect on our ability to maintain our usual service levels. 

We therefore understand it is important for us to take action to ensure we are supporting critical infrastructure by maximising our ability to satisfy these industries and key workers.

 

Prioritisation of Orders

To assist us in ensuring our products get to where they are most needed, we will be asking you about the purpose and end use of all new orders, and in particular whether orders are for:

  • Critical projects that directly support front-line services tackling Covid-19 (e.g. hospitals, other care settings, supermarkets etc.)
    • In these cases, we need to know the project name.
  • Non-critical projects.
  • Stock.

This process of prioritisation, together with our reduced capacity, has inevitably led to extended lead times. Due to reduced resources and supply chain issues, all despatch dates given on order acknowledgements are under continued review.  Once we have commenced production, we will contact you directly with despatch dates.

We also ask that you help us to maximise our output and efficiencies with our reduced resource by minimising contact with our customer service and despatch teams who are working tirelessly to meet your needs.

 

Deliveries

We are working with our delivery partners to minimise delays and will keep you informed in cases where your order may be affected. Please can you contact us if you stop being able to receive deliveries in your usual manner prior to despatch: despatch@advancedco.com

If you have any questions about a specific order, please contact your usual Advanced sales representative directly, or email sales support: salessupport@advancedco.com

 

Technical Support

We are continuing to maintain our technical support function during this time and they are available to be contacted through the usual channels including tech@advancedco.com. You can also raise a support request by logging into your Advanced360 account. As with all services we are experiencing some disruption to the team, so please be patient with us if there is an increase in response time.

We would like to thank you for your understanding and support at this time.

 

Joe Leiserach

Operations Director

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